1. Introduction

LiVan – Essence of Grace (“LiVan”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share and protect your personal information when you visit our website, place an order, contact us, subscribe to our marketing, or otherwise interact with us.

This policy is intended to comply with applicable South African law, including the Protection of Personal Information Act 4 of 2013 (POPIA). POPIA exists to promote the protection of personal information processed by public and private bodies and to establish minimum requirements for lawful processing.

2. Who We Are

Business name: LiVan – Essence of Grace
Owner: Liza Conradie
Physical address: 16 Palm Drive, Zinkwazi Beach, 4480, KwaZulu-Natal, South Africa
Email: orders@livan.co.za
Phone / WhatsApp: 082 487 0887
Business hours: 08h00 – 18h00

3. What Personal Information We Collect

Depending on how you use our website, we may collect the following information:

full name
email address
phone number
billing address
delivery address
account login details, if accounts are enabled
order history and transaction details
communications you send to us
marketing preferences
IP address
browser type and device information
cookie and usage data
payment reference information provided by payment gateways or banking confirmation processes

We only collect personal information that is reasonably necessary for our business purposes or otherwise permitted by law. POPIA requires that personal information be processed lawfully and in a reasonable manner that does not unjustifiably infringe privacy.

4. How We Collect Information

We collect information:

when you place an order
when you contact us by email, form, WhatsApp or phone
when you subscribe to newsletters or promotions
when you create an account
when you browse our website
through cookies and similar technologies
from payment or courier service providers as part of order fulfilment
when you submit reviews, testimonials or other content

5. Why We Process Your Personal Information

We may use your personal information to:

process and fulfil orders
deliver products and communicate about delivery
verify payments and reduce fraud risk
provide customer support
maintain customer accounts
send order confirmations, invoices and service communications
respond to queries and complaints
improve our website, products and customer experience
keep internal business records
comply with legal and tax obligations
send marketing communications where lawful and appropriate

POPIA sets conditions for lawful processing, including accountability, purpose specification, processing limitation, information quality, openness, security safeguards and data subject participation.

6. Marketing Communications

If you give consent, or if another lawful ground applies, we may send you updates about new products, restocks, promotions and brand news.

You can opt out of marketing emails at any time by:

clicking the unsubscribe link in the email, or
contacting us at orders@livan.co.za

Service emails relating to orders, returns, account access or legal notices are not the same as promotional marketing and may still be sent where necessary.

ECTA requires that unsolicited commercial communications include an opt-out mechanism and identifying details of the sender.

7. Cookies and Website Usage Data

Our website may use cookies, pixels and similar technologies to:

keep your cart working properly
remember preferences
improve site performance
understand website traffic and usage patterns
support marketing and remarketing efforts

You can usually manage cookies through your browser settings, but disabling cookies may affect site functionality.

8. Lawful Basis for Processing

Where required, we process personal information on one or more of these grounds:

your consent
performance of a contract with you
compliance with legal obligations
our legitimate business interests, where those interests are not overridden by your rights
protection of a legitimate interest of you or another person

9. When We Share Personal Information

We may share personal information only where reasonably necessary, including with:

payment gateway providers
banks or EFT verification processes
courier and delivery providers
website hosting providers
technical support providers
analytics or email service providers
accountants, auditors or legal advisers
regulatory authorities where required by law

We do not sell your personal information unlawfully.

Where third parties process information on our behalf, we expect them to apply appropriate confidentiality and security measures.

10. Payment Information

Payments made through third-party gateways are processed by those providers under their own privacy and security terms.

LiVan does not intentionally store full card details on its own systems unless clearly stated and lawfully secured.

If EFT is used, we may process payment reference details, proof of payment and confirmation information for order validation and fraud prevention.

11. International or Cross-Border Transfers

Some website tools, plugins, email services, cloud systems or payment-related systems may store or process information outside South Africa.

Where cross-border transfers take place, LiVan will take reasonable steps to ensure that personal information is protected in a manner consistent with applicable legal requirements. POPIA regulates transfers of personal information outside South Africa under section 72.

12. Security of Personal Information

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

These measures may include:

secure website access controls
password protection
limited administrative access
reputable hosting and software tools
SSL/security protections where available
updates and monitoring where reasonably possible

No online system can be guaranteed to be completely secure, but POPIA requires responsible parties to secure the integrity and confidentiality of personal information by taking appropriate, reasonable measures.

13. Retention of Information

We keep personal information only for as long as reasonably necessary for:

fulfilling the purpose for which it was collected
customer service and recordkeeping
legal, accounting or tax requirements
fraud prevention and dispute resolution

When information is no longer needed, we will delete, destroy or de-identify it where appropriate and reasonably possible.

14. Your Rights

Subject to applicable law, you may have the right to:

know what personal information we hold about you
request access to your personal information
request correction or updating of inaccurate information
object to certain processing
withdraw consent where processing is based on consent
request deletion, where legally appropriate
complain if you believe your information has been handled unlawfully

POPIA gives data subjects rights of access, correction and objection in certain circumstances, and it is enforced by the Information Regulator.

15. Access to Information Requests

Requests for access to certain records may also be governed by the Promotion of Access to Information Act, 2000 (PAIA). PAIA gives effect to the constitutional right of access to information held by the state and, in some cases, private bodies.

If needed, LiVan may prepare and make available a PAIA manual where legally required.

16. Children’s Information

Our website and products are generally intended for adults. We do not knowingly collect personal information from children without appropriate authority where such authority is required by law.

If you believe a child has provided personal information unlawfully through our website, please contact us so that we can address it.

17. Reviews, Testimonials and User Content

If you submit a review, testimonial, photo or other content, we may publish or use it for website, social media or marketing purposes, subject to applicable law and our Terms and Conditions.

Please do not submit confidential or sensitive personal information in public review fields.

18. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties, and we encourage you to read their privacy policies.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version published on the website will apply from the effective date shown at the top. Continued use of the website after changes are posted may constitute acceptance of the updated policy, to the extent permitted by law.

20. Complaints

If you have a privacy concern or complaint, please contact us first so we can try to resolve it.

Email: orders@livan.co.za
Phone / WhatsApp: 082 487 0887

If you remain dissatisfied, you may lodge a complaint with the Information Regulator in South Africa, the body established under POPIA.

21. Contact Us

For privacy-related questions, requests or complaints, contact:

LiVan – Essence of Grace
16 Palm Drive
Zinkwazi Beach
4480
KwaZulu-Natal
South Africa
Email: orders@livan.co.za
Phone / WhatsApp: 082 487 0887